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Frequently Asked Questions
Close contact with customers by frequently asked questions
Do you have original products?
Yes, we have 100% original and authentic products only.
Where is your store located?
We are an online store only. Our office is based at Karachi, PIB Colony, Plot No 160, First Floor and you can visit us during working hours (Monday to Friday: 10:00 AM - 7:00 PM) for order pickup or any product/service query.
What are the Delivery Charges?
Our nationwide delivery Standard shipping charges are Rs.150, and we offer express delivery for which the charges are Rs.500
Do you deliver in countries other than Pakistan?
We only ship products within Pakistan.
How long do you take to deliver an order?
Our delivery time nationwide is 3-5 working days or earlier. Please make sure that complete address and active mobile number in mentioned with the order to help the delivery on time (incomplete information may cause delay in delivery).
How can I place an order on your website?
To place an order follow these steps:
1. Add to cart any item
2. Click "Checkout"
3. Enter detailed information
4. Check shipping information & charges.
5. Select payment option.
6. Order confirmation message
What are the payment methods/options available?
We facilitate following payment methods/options:
1. Cash on delivery (COD)
2. Debit / Credit Card
3. Bank Transfer - if required (please contact customer service for guidance).
3. Easypaisa
Can I have different Shipping Address and Billing Address for the order?
No, Shipping Address should match Billing Address.
How can I get to know the confirmation status of the order?
You will receive the order confirmation and order shipment details via Email on the provided ID. Also, kindly check “Spam” folder or “Promotions” tab in your email, as sometimes the emails may get delivered in these sections.
Where can I get/use a Discount Code for shopping on your website?
Discount codes are part of the promotional campaigns through Email/FB/Instagram/Merchandise. And cannot be found on website. If you have any discount code with you, you can use it by entering the code during checkout process. Or leave the discount code field empty.
How can I track my order?
You can auto track your order on our website's with our chat widget's help:
1. Click on "Live Chat" widget.
2. Click "Find an Order"
3. Enter Order ID & Email then click Search.
4. Click on Shipment Number
Can I cancel my order?
Yes, you can request to cancel your order if it has not been dispatched from our warehouse yet. Please contact the Customer Service Team for further inquiries.
Can I make changes to my order after placing?
Yes, your order can be modified before it leaves the warehouse. Please contact the Customer Service Team for further inquiries.
What is your Return & Replacement Policy?
Click Here to refer to our Return & Replacement policy section.
Is there any Loyalty & Rewards program for the customers?
Yes, we have a Loyalty & Rewards program, under this program our customers are awarded points for shopping and they can use these points to get further discounts. Click Here for further details.
